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How do I exchange my tickets for a different date?
As a subscriber, you may exchange your tickets for another performance of the same production, pending availability. BLO must receive your ticket exchange request at least three business days prior to the performance out of which you are exchanging. We will do our best to accommodate you. Please submit your preferred date by phone (617) 542-6772 Monday-Friday, 10am-5pm; fax (617) 542-4913; mail Boston Lyric Opera, 45 Franklin Street, 4th Floor, Boston, MA 02110; or email boxoffice@blo.org. Messages left after 5pm Friday will be checked the following Monday or prior to that Sunday’s performance. New tickets will be held for pickup one hour before the performance at the subscriber services table in the Citi Shubert Theatre lobby. In order to receive your new tickets, you must present your original tickets to a BLO representative on the afternoon or evening of your new performance. Should you wish to receive your exchanged tickets via US mail, please mail your original tickets with a self-addressed, stamped envelope to the above mailing address. Please note that if you are exchanging your tickets for a higher-priced performance date or seating section an upgrade fee will be applied.
What if I lose my tickets?
Subscribers’ tickets can be replaced prior to and on the day of the show by calling Audience Services at (617) 542-6772, Monday-Friday, 10am-5pm. On the day of the show, pick up your replacement tickets at the subscriber services table in the Citi Shubert Theatre one hour before curtain.
What if I am unable to use my ticket(s)?
Subscribers unable to use their tickets may make a valuable contribution to Boston Lyric Opera by returning them to Audience Services for resale up to 24 hours prior to the performance. Please call (617) 542-6772. Office hours are Monday-Friday, 10am-5pm. Messages left after 5pm Friday will be checked the following Monday or prior to that Sunday’s performance. To comply with IRS laws, the tickets must be resold in order to be considered a tax-deductible donation.
What is your refund policy?
Tickets are not refundable. As a subscriber, you may exchange tickets, pending availability, up to three business days prior to the show, or donate your tickets to Boston Lyric Opera to receive a tax-deductible credit if your tickets are resold.
Are there English translations for the operas?
Yes, the English text is projected on screens on both sides of the stage even when the opera is performed in English. This way you can enjoy the beauty of the original language and understand it all with English translations (surtitles).
What if I arrive late?
All performances begin on time. In deference to the majority of the audience that arrives on time, we cannot delay the start of the performance for latecomers. Because there are multiple events taking place in the Theatre District as well as frequent traffic and parking delays, patrons are urged to arrive at least half an hour prior to curtain. Patrons arriving after the start of the performance may miss substantial portions of the opera — perhaps as much as the first act. Patrons are urged to return to their seats promptly before the end of each intermission as well.
Patrons who leave the theatre during the performance may not be seated again until intermission.
Is the Citi Shubert Theatre accessible?
For patrons with disabilities, wheelchair-accessible and companion seating, as well as removable arm chairs on the Orchestra level are available. There is no elevator in the Citi Shubert Theatre. There are steps to the Mezzanine and Balcony level. The venue is equipped with an FM assistive listening device for use by patrons who are hard of hearing. Headsets are available free of charge at the Head Usher’s desk. A pay-TTY device for use by deaf patrons is located in the box office lobby. For general information, please call (617) 482-9393 (voice) or (617) 482-5757 (TTY). Patrons who are deaf are encouraged to use the Massachusetts Relay Service at (800) 439-2370 to purchase tickets to Boston Lyric Opera productions.
The weather looks bad. Will the show go on?
In the case of extraordinarily inclement weather conditions on the day of the performance, cancellations will be broadcast on local TV and radio stations. In such an event, please call Audience Services at (617) 542-6772 for up-to-date rescheduling information.
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